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I received a message that I won a certain amount but my account was credited with ZERO instead. If you think you should have received a higher amount, please contact our Customer Support team with your Game ID and Session ID for that win. When you have successfully uploaded your document/s onto your account, you will receive an automated email from us notifying you that it has been received. How do I know if my uploaded document/s have been received/approved? I just created an account and received a message that I cannot deposit and play due to Self-Exclusion.
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